How do I send a parcel back for a return?
1. Wright your order number and name on a paper and add it to your package.
2. Send the package via a shipping company of choice.
3. Create a label at your choice of shipping company, return cost are for own account.
4. Send package with tracking and save the code.
House of Basicz
De striptekenaar 34Q
1336 CM Almere
5. Done! Your parcel is now ready to be taken to your chosen drop-off point, or to be collected!
Can I return an item I have purchased in the sale?
Items purchased during a sale period are eligible for exchange or store credit. The items cannot be refunded.
An item I purchased is now on sale. Can you adjust the price?
We are unable to adjust the price of items if they have entered a sale. If returned during the sale, the final price given will be the sale price.
What do I expect after sending a return request form?
Once we have received your return you will receive a confirmation email to let you know we have got your return.
How long will it take me to get my refund?
Refunds will take up to 1 working days to go into the account you paid with via the original payment method.
How long does it take for my exchange to be completed?
Exchanges will take up to 5 working days to be received, we cannot guarantee size availability. If your exchange is not in stock you will be refunded, this will take up to10 working days to go into the account you paid with via the original payment.
How do I use my store credit code?
Once you have received your store credit code proceed to the checkout as type your store credit into the discount box and this will be deducted from the total amount.
Once given a store credit code it does not have a time limit, however they cannot be used during sale periods.
Promotional codes and store credit codes cannot be used at the same time**