Sweater Core

What is your returns policy?

If something is not quite right you’ve got 30 days to send back your items for a full refund. We ask is that items are in an unused, unaltered condition and returned with their tags and packaging. To find out how to return, please follow the steps in the ‘How do I send a parcel back for a return?’ section.  Please note, returns will require shipping to be paid by the customer. 

How do I send a parcel back for a return?

Return Conditions

• Items must be unworn, unwashed, and in original condition
• All tags must still be attached
• Sale items cannot be returned
• Return shipping costs are the responsibility of the customer

Return Address

House of Basicz
Schoener 53
1113 JC Diemen
The Netherlands

Once we receive and inspect your return, the refund will be processed to the original payment method within a few business days.

Exchanges

Need a different size?
Please contact us at sales@houseofbasicz.com and we’ll help you with the exchange process.

For all return questions, feel free to contact us at:
sales@houseofbasicz.com

House of Basicz

Can I return an item I have purchased in the sale?
Items purchased during a sale period are eligible for exchange or store credit. The items cannot be refunded.

An item I purchased is now on sale. Can you adjust the price?
We are unable to adjust the price of items if they have entered a sale. If returned during the sale, the final price given will be the sale price.

What do I expect after sending a return request form?
Once we have received your return you will receive a confirmation email to let you know we have got your return.

How long will it take me to get my refund?

Refunds will take up to 7 working days to go into the account you paid with via the original payment method.

How long does it take for my exchange to be completed?
Exchanges will take up to 5 working days to be received, we cannot guarantee size availability. If your exchange is not in stock you will be refunded, this will take up to10 working days to go into the account you paid with via the original payment.

How do I use my store credit code?
Once you have received your store credit code proceed to the checkout as type your store credit into the discount box and this will be deducted from the total amount. 

Once given a store credit code it does not have a time limit, however they cannot be used during sale periods. 

Promotional codes and store credit codes cannot be used at the same time**