Shipping policy

What service does House of Basicz ship with?
We ship worldwide with DHL parcel and DHL Express, for the fastest & most reliable service.

- NL – DHL parcel (1-2 days)
- Europe - DHL (1-3 days)
- Worldwide - UPS (3-5 days) depends which country

When do I get free shipping?
- NL DHL Shipping is free on orders above € 150

Tracking information is automatically emailed to all customers. If you don't
receive this, please check your spam folder.

How long will it take to receive my order?

Processing notes:
- Orders are shipped Monday to Friday excluding holidays. 
- Please allow 1-2 business days for order processing. This may take longer during special releases, major holidays and sale periods.

What is the typical delivery time for an order to reach a certain country or region?
- DHL or PostNL delivery to the NL is 1-2 business days.
 
- DHL or PostNL delivery to other European countries is 1-3 business days. 
- UPS delivery is 3-5 business days.